RESTORED Incident Notification -Online credit card payments via PayHive application was unavailable

Incident Report for SecurePay

Resolved

This incident has been resolved.

Posted Mar 27, 2020 - 15:12 AEDT

Investigating

This incident impacted online payment processing for the following services
• Post BillPay
• PO Box Lease & Renewal
• MRSO (Mail Redirection Service Online)
• National Police Checks
• Load&Go (Reloadable, Travel, and China Union Pay)
• Integrated Payment Merchants
PayPal payments and over the counter payments were not impacted by this issue.

Posted Mar 27, 2020 - 15:12 AEDT

This incident affected: Payment Processing - SecurePay API.