All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 18, 2019
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 00:00 AEST
Scheduled - From 12am 17th of July to 12am 18th of July (24 hour period), we will be performing a scheduled maintenance on our secondary data centre.

We do not anticipate any interruption to services if you use DNS based whitelisting.

If you are connecting to us via IP address, we strongly recommend to use DNS to connect to us to avoid any disruption.

Our DNS is: https://api.securepay.com.au/

If you have any further enquiries, please feel free to contact our Customer Experience Team on 1300 786 756 (Option 2), 8am to 8pm Monday to Friday.
Jul 3, 12:51 AEST
Jul 16, 2019

No incidents reported.

Jul 15, 2019

No incidents reported.

Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Resolved - Telstra Services a coming back online
Jul 11, 17:47 AEST
Investigating - Although SecurePay environment is currently stable, some merchants may be experiencing failed transactions due to Bank connections vi Third Party Telstra issues.
Jul 11, 17:23 AEST
Jul 10, 2019

No incidents reported.

Jul 9, 2019
Completed - The scheduled maintenance has been completed.
Jul 9, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 00:00 AEST
Scheduled - On Tuesday 9th July 2019 between 12:00am – 06:00am, SecurePay will undertake additional activities to migrate our services to an alternate data centre. This will place SecurePay in a great position for growth as we invest in our technology that underpin the services we provide to our customers.

The benefits to our customers will be:

• An increase in service availability
• A reduction in service downtime
• A frictionless customer experience

We do not anticipate any interruption to services if you use DNS based whitelisting.

Our DNS is: https://api.securepay.com.au/

What if I do not use DNS based whitelisting? Will I need to make any changes?
Yes. If you do not use DNS based whitelisting, and do not change the current IP address ranges, then transactional processing will stop.

To ensure a frictionless customer experience, please engage with your technical support team to ensure that the below ranges have been added to the IP address whitelisting by the 9th of July;

203.22.215.0/24
202.43.85.0/24

If you have any further enquiries, please feel free to contact our Customer Experience Team on 1300 786 756 (Option 2), 8am to 8pm Monday to Friday.
Jun 28, 16:22 AEST
Completed - The scheduled maintenance has been completed.
Jul 9, 00:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 AEST
Scheduled - On the 8th of July 11:00pm - 9th of July 12:30am (1 hour and 30 mins), both ANZ and SecurePay will be performing an ANZ link migration. There will be intermittent service impacts for ANZ merchants whilst we transition to the new link.
Jun 28, 17:05 AEST
Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019

No incidents reported.

Jul 4, 2019

No incidents reported.