Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 2020 - 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 2020 - 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 2020 - 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.

Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The ANZ link will undergo scheduled maintenance from 5th December 22:30 - 6th December 04:30 AEDT

During this time, there will be a brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Posted on Nov 28, 2022 - 11:39 AEDT
Past Incidents
Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022
Completed - The scheduled maintenance has been completed.
Nov 29, 10:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 09:00 AEDT
Scheduled - SecurePay will undergo scheduled maintenance on our SecureBill application on the 29th November between 07:00 to 09:00.

There will be a small outage of 1-2 minutes during this window around where transactions cannot be processed. If your customers try again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Nov 25, 14:55 AEDT
Completed - The scheduled maintenance has been completed.
Nov 29, 04:30 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:32 AEDT
Scheduled - The ANZ link will undergo scheduled maintenance from 28th November 2022 22:30 - 29th November 04:30 AEDT.

During this time, there will be a brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Nov 28, 11:38 AEDT
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.