Identified - Solution has been identified and is currently in development.
Nov 14, 08:07 AEDT
Investigating - Merchants attempting to download daily reports from the SecurePay Merchant Login sometimes encounter a timeout or experience slow download times.

We are working on a solution. If you experience this, please retry your download.

This is only impacting reports via the merchant portal. Further updates will be provided as soon as they become available
Oct 19, 11:41 AEDT
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay system upgrade to TLS 1.2 Feb 19, 08:00-10:00 AEDT
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Past Incidents
Nov 25, 2017

No incidents reported today.

Nov 24, 2017

No incidents reported.

Nov 23, 2017
Resolved - Issue resolved.

No further errors since 14:15

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Nov 23, 16:37 AEDT
Update - The extended carrier has advised their restarts are successful. This issue appears to be resolved.

We are monitoring further.
Nov 23, 14:47 AEDT
Update - The extended carrier is currently performing some restarts of their servers. You may experience more intermittent disruption.

We are monitoring this and communicating with this carrier. We will provide more updates when available.
Nov 23, 14:31 AEDT
Monitoring - Service has been Restored, Under monitoring
Nov 23, 13:12 AEDT
Investigating - There is currently an issue when merchants will experience a declined transaction via NAB aquirer
Nov 23, 12:56 AEDT
Nov 22, 2017

No incidents reported.

Nov 21, 2017
Resolved - Resolved - Issue now resolved.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Nov 21, 10:54 AEDT
Monitoring - All issues are now resolved - we will continue to monitor.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Nov 21, 09:54 AEDT
Investigating - Merchants attempting to export transactions and bank reconciliation from the SecurePay Merchant Login are experiencing the following error. "We received an error while processing your request."

We are working on a solution. We will provide updates as soon as possible.
Nov 21, 08:42 AEDT
Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 17, 2017
Resolved - No repeat incidents.

Service fully restored.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Nov 17, 16:06 AEDT
Monitoring - No further 124 errors since 11:02.

3rd party provider investigating possible fault.

We will continue to monitor for further instances of issue.
Nov 17, 12:47 AEDT
Investigating - Investigating - Transactions declining with 124 - Unable to Read Transaction Response, customers utilising acquier services
Nov 17, 11:01 AEDT
Nov 16, 2017

No incidents reported.

Nov 15, 2017
Completed - Maintenance has now been cancelled.

SecurePay systems will be fully available on the 21st.
Nov 15, 14:11 AEDT
Scheduled - All SecurePay services will be unavailable for scheduled maintenance activities.

Updates will be provided via the SecurePay status page.
Nov 8, 16:30 AEDT
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.