Identified - Solution has been identified and is currently in development.
Nov 14, 08:07 AEDT
Investigating - Merchants attempting to download daily reports from the SecurePay Merchant Login sometimes encounter a timeout or experience slow download times.

We are working on a solution. If you experience this, please retry your download.

This is only impacting reports via the merchant portal. Further updates will be provided as soon as they become available
Oct 19, 11:41 AEDT
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Past Incidents
Feb 23, 2018

No incidents reported today.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018
Resolved - A fix has been successfully applied.

Service has been restored.
Feb 20, 11:17 AEDT
Investigating - Merchants using 3D Secure will experience payment processing issues.

We will provide updates when available.
Feb 20, 10:02 AEDT
Completed - Maintenance has been completed.

All SecurePay services are available.
Feb 20, 07:21 AEDT
Update - ETA for Completion 06:00 20/02/2018
Feb 20, 05:50 AEDT
Verifying - Maintenance window extended to restore Database
Feb 20, 05:49 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 00:00 AEDT
Scheduled - All SecurePay services will be unavailable for scheduled maintenance activities.

Updates will be provided via the SecurePay status page.
Jan 23, 09:55 AEDT
Resolved - A fix has been successfully applied.

Services are restored.
Feb 20, 07:19 AEDT
Identified - Database successfully restarted ETA 06:00 Full recovery
Feb 20, 05:47 AEDT
Investigating - SecurePay Database Server Currently Unresponsive after mainatainance change. Window extended to allow technical teams to investigate.
Feb 20, 05:41 AEDT
Feb 19, 2018

No incidents reported.

Feb 18, 2018

No incidents reported.

Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018

No incidents reported.

Feb 12, 2018
Our upstream network provider had identified an Issue earlier this morning and has restored service

No further impact.
Feb 12, 08:33 AEDT
Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.

Feb 9, 2018

No incidents reported.