SecurePay Status

All Systems Operational

Payment Processing - API (XML API, Java API) Operational

Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational

Payment processing - IVR Operational

Payment processing - Batch Operational

Merchant Portal Operational

SecurePay Test Environment Operational

CommSecure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 21, 2018

No incidents reported today.

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

Merchant Login & DirectPost Intermittently Unavailable

Resolved - Service restored.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 15, 13:39 AEST

Monitoring - Service fully available.

Investigating alerts. No impact noted.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 15, 12:35 AEST

Investigating - Some client my be experiencing intermittent connectivity issues.

We are currently investigating.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 15, 12:28 AEST

Jun 14, 2018

No incidents reported.

Jun 13, 2018

TLS 1.2 Extended until the 13 June

Completed - The scheduled maintenance has been completed.
Jun 13, 10:00 AEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:00 AEST

Scheduled - Due to a large number of Merchants that have not been able to make the required changes, we are postponing this change to the 13th June 2018. This is only to provide an additional timeframe so merchants can make required changes before cutover to TLS 1.2

For more information please see our dedicated web page.

https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.

For any further questions, please contact us on 1300 786 756.
May 28, 09:40 AEST

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

Customer test environment - 123 errors

Resolved - Service is fully restored.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 8, 11:40 AEST

Investigating - Some customers are reporting payments failing with a 123 response code.

We are currently investigating.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 8, 11:20 AEST

Jun 7, 2018

No incidents reported.