Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.

Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay will undergo scheduled maintenance for a security update on the 17th August 07:00 to 18th August 08:00 AEST.

There will be a small outage of 1-2 minutes during this window around 7AM each morning where transactions cannot be processed. If your customers try again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Posted on Aug 12, 09:46 AEST
The ANZ link will undergo scheduled maintenance from 01:00 to 06:00 the 7th September.

During this time, there will be a brief period where ANZ transactions cannot be processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Posted on Aug 11, 09:51 AEST
Past Incidents
Aug 16, 2022

No incidents reported today.

Aug 15, 2022

No incidents reported.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022
Completed - The scheduled maintenance has been completed.
Aug 9, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 06:00 AEST
Scheduled - DirectPost V2 planned maintenance will be taking place on the 9th August from 06:00-08:00 AEST. This service will be unavailable for a small outage of 1-2 minutes within the change window.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Aug 5, 10:36 AEST
Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022
Resolved - We have identified a service degradation and our teams are investigating. A number of transactions displayed a response code of 91.

This issue has been resolved as of 21:07. We apologise for any inconvenience caused.

Aug 6, 20:00 AEST
Aug 5, 2022

No incidents reported.

Aug 4, 2022
Completed - The scheduled maintenance has been completed.
Aug 4, 08:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 06:00 AEST
Scheduled - Planned maintenance will be taking place on 4th August between 06:00 and 08:00 AEST for DirectPost V2. This service will be unavailable for a small outage of 1-2 minutes within the change window.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Aug 2, 16:45 AEST
Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.