SecurePay Status

SecurePay - Service Degradation - Transaction Processing

Monitoring - Technical Teams with support from external vendors have implemented several platform changes today. As a result, we have continued to observe strong successful transactions across the SecurePay platform.

We will remain in a start of hypercare and monitoring to ensure platform stability.

We're sorry for any inconvenience this may have caused and thank you for your patience.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or support@securepay.com.au
Feb 15, 2025 - 17:32 AEDT

Update - We’re continuing to experience an issue, though some transactions are now being processed.
Our team is continuing to work on this issue with our third-party providers, and are committed to having this resolved as quickly as possible.

If you have any questions, please contact our Customer Experience team via email support@securepay.com.au
Feb 15, 2025 - 15:07 AEDT

Update - Our technical team is working with third-party vendors to resolve the issue as quickly as possible. We continue to observe intermittent degradation across SecurePay platforms and customers may experience transaction time out.

If you have any questions, please contact our Customer Experience team via email support@securepay.com.au
Feb 15, 2025 - 11:03 AEDT

Identified - We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further.

If you have any questions, please contact our Customer Experience team via email support@securepay.com.au
Feb 15, 2025 - 09:14 AEDT

Payment Processing - API (XML API, Java API) Operational

Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational

Payment processing - IVR Operational

Payment processing - Batch Operational

Merchant Portal Operational

SecurePay Test Environment Operational

Payment Processing - SecurePay API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ANZ Scheduled Maintenance - 24 February 2025 - 04:00 to 05:00 AEDT Feb 24, 2025 04:00-05:00 AEDT

ANZ link will undergo scheduled maintenance from 24 February 2025 - 04:00 to 05:00 AEDT

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Posted on Feb 11, 2025 - 09:10 AEDT

ANZ Scheduled Maintenance - 25 February 2025 - 22:00 to 26 February 2025 - 06:00 AEDT Feb 25, 2025 22:00 - Feb 26, 2025 06:00 AEDT

ANZ link will undergo scheduled maintenance from 25 February 2025 - 22:00 to 26 February 2025 - 06:00 AEDT

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Posted on Feb 11, 2025 - 09:30 AEDT

Past Incidents

Feb 17, 2025

SecurePay Customer Test Scheduled Maintenance - 17 February 2025 06:00 - 09:00 AEDT

Completed - The scheduled maintenance has been completed.
Feb 17, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 06:00 AEDT

Scheduled - Our Customer Test environment will undergo scheduled maintenance from 17 February 2025 06:00 - 09:00 AEDT.

During this time, there will be a brief period where the environment may be unavailable.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 11, 09:04 AEDT

Feb 16, 2025

No incidents reported.

Feb 15, 2025

Unresolved incident: SecurePay - Service Degradation - Transaction Processing.

Feb 14, 2025

SecurePay - Service Degradation - Transaction Processing

Resolved - The incident affecting SecurePay transactions has been resolved. Technical Teams with support from external vendors have implemented several platform changes today. As a result, we have continued to observe strong successful transactions across the SecurePay platform.

We will remain in a start of hypercare and monitoring to ensure platform stability.

We're sorry for any inconvenience this may have caused and thank you for your patience.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or support@securepay.com.au
Feb 14, 20:15 AEDT

Update - We are continuing to monitor for any further issues.
Feb 14, 15:28 AEDT

Update - Our SecurePay support teams have been working with our third-party providers to resolve the issue. While the immediate issue has been rectified, some customers may experience minor impacts today as further support measures are added to strengthen the network.

Our teams are continuing to closely monitor the environment and will act quickly should there be any further issues.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 14, 15:28 AEDT

Monitoring - We have been advised from our 3rd party vendor they have resolved the issue that impacted transactions being processed. On behalf of our vendor, we apologise for any inconvenience this incident may have had caused you.

We have observed successful transactions across the platform since 18:26. We will remain in a start of hypercare and monitoring to ensure platform stability.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 13, 19:06 AEDT

Update - Over the last two hours we have been in a state of monitoring and observed positive transactions volumes from 15:50. However, we have observed further transaction degradation from 17:15 with transaction timeouts. Our team is continuing to investigate this issue.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Feb 13, 17:35 AEDT

Update - We are continuing to work on a fix for this issue.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 13, 15:45 AEDT

Update - Our team is continuing to work with vendors to restore services. Issues persist with accessing our portal and transaction processing at this time.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 13, 14:17 AEDT

Identified - We have identified an issue currently affecting SecurePay transactions and login to our portal.

Our technical team is currently engaged with vendors and are working on multiple restoration activities to mitigate current impact.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Feb 13, 09:52 AEDT

Feb 13, 2025

Feb 12, 2025

SecurePay Customer Test Scheduled Maintenance -12 February 2025 07:00 - 09:00 AEDT

Completed - The scheduled maintenance has been completed.
Feb 12, 09:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 AEDT

Scheduled - Our Customer Test environment will undergo scheduled maintenance from 12 February 2025 07:00 - 09:00 AEDT.

During this time, there will be a brief period where the environment may be unavailable.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Jan 29, 10:20 AEDT

Feb 11, 2025

SecurePay Customer Test Scheduled Maintenance - 11 February 2025 19:00 - 23:59 AEDT

Completed - The scheduled maintenance has been completed.
Feb 11, 23:59 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 19:00 AEDT

Scheduled - Our Customer Test environment will undergo scheduled maintenance from 11 February 2025 19:00 - 23:59 AEDT.

During this time, there will be a brief period where the environment may be unavailable.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Jan 29, 10:19 AEDT

Feb 10, 2025

SecurePay Customer Test Scheduled Maintenance - 10th Feb 2025 16:00 - 18:00 AEDT

Completed - The scheduled maintenance has been completed.
Feb 10, 18:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 16:00 AEDT

Scheduled - Our Customer Test environment will undergo scheduled maintenance from 10th Feb 2025 16:00 - 18:00 AEDT

During this time, there will be a brief period where transactions using FraudGuard may be unavailable. All other Customer Test functionality will operate without interruption.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or support@securepay.com.au.
Feb 10, 14:12 AEDT

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.

Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.