SecurePay Status

All Systems Operational

Payment Processing - API (XML API, Java API) Operational

Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational

Payment processing - IVR Operational

Payment processing - Batch Operational

Merchant Portal Operational

SecurePay Test Environment Operational

CommSecure Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

SOP Merchants not receiving their daily settlement from the 7th of October

Resolved - This incident has been resolved.
Oct 15, 16:00 AEDT

Update - This morning (10 October), Australia Post was made aware of issues delaying merchant settlements from our online SecurePay platform. This meant from last Friday, October 4, some merchants did not receive settlements.
This morning we have resolved the issue, and all outstanding files will be processed by 11am. Merchants will start receiving their settlements over the next 24 hours. We apologise for this inconvenience.
Oct 10, 14:03 AEDT

Monitoring - This morning (10 October), Australia Post was made aware of issues delaying merchant settlements from our online SecurePay platform. This meant from last Friday, October 4, some merchants did not receive settlements.
This morning we have resolved the issue, and all outstanding files will be processed by 11am. Merchants will start receiving their settlements over the next 24 hours. We apologise for this inconvenience.
Oct 10, 11:22 AEDT

Investigating - SOP merchants may not have received their settlement from 7th of October. SecurePay are working with Australia Post to rectify the issue. We apologise for any inconvenience caused.

Updates will be provided via the SecurePay status page.
Oct 9, 10:43 AEDT

Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 8, 2019

SecurePay Scheduled Maintenance 8th of October 12am - 6am

Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 AEDT

Scheduled - On the 8th of October 12am - 6am, SecurePay we will be performing scheduled maintenance.

We do not anticipate any interruption to website transaction services. However, distribution of reports and batch processing may be delayed until maintenance is complete.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Sep 10, 10:44 AEST

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

Transaction Processing and Reporting Degradation - SecurePay Services

Resolved - This issue is now resolved.
Oct 5, 14:25 AEST

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 05:44 AEST

Update - We are continuing to work on a fix for this issue.
Oct 5, 05:10 AEST

Identified - Merchants may not be notified of transaction outcome and some transactions may not be performed.

We have identified the cause of the issue and are working on resolving it currently.
Oct 5, 05:09 AEST

Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.