All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
May 22, 17:21 AEST
Update - We will be undergoing scheduled maintenance during this time.
May 22, 16:50 AEST
Scheduled - On Wednesday 29th May 2019 between 12:00am – 06:00am, SecurePay will undertake additional activities to migrate our services to an alternate data centre. This will place SecurePay in a great position for growth as we invest in our technology that underpin the services we provide to our customers.

The benefits to our customers will be:

• An increase in service availability
• A reduction in service downtime
• A frictionless customer experience

We do not anticipate any interruption to services if you use DNS based whitelisting.

What if I do not use DNS based whitelisting? Will I need to make any changes?
Yes. If you do not use DNS based whitelisting, and do not change the current IP address ranges, then transactional processing will stop.

To ensure a frictionless customer experience, please engage with your technical support team to ensure that the below ranges have been added to the IP address whitelisting by the 29th of May;

203.22.215.0/24
202.43.85.0/24

If you have any further enquiries, please feel free to contact our Customer Experience Team on 1300 786 756 (Option 2), 8am to 8pm Monday to Friday.
May 17, 15:59 AEST
Past Incidents
May 26, 2019
Resolved - Some merchants with a St George, Westpac, BankWest or Citibank acquirers intermittently experienced payment processing issues.

This issue is now resolved. We apologise for any inconvenience you experienced.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
May 26, 07:37 AEST
May 25, 2019

No incidents reported.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019
Resolved - This incident has been resolved.
May 22, 04:06 AEST
Investigating - Customers may not be able to process transactions from approximately 12:57am. We're currently investigating the issue.
May 22, 02:09 AEST
May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019

No incidents reported.

May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Resolved - Starting at 17:59, we had a brief service degradation. The issue has been resolved and the service is now fully restored.
May 15, 18:52 AEST
May 14, 2019

No incidents reported.

May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.