Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 29, 2020

No incidents reported today.

Oct 28, 2020
Resolved - This incident has been resolved.
Oct 28, 12:40 AEDT
Investigating - We identified a performance issue which is now Resolved
Oct 28, 12:39 AEDT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020
Resolved - This incident has been resolved.
Oct 23, 20:10 AEDT
Investigating - We are currently investigating.
Oct 23, 18:54 AEDT
Oct 22, 2020
Resolved - This incident has been resolved.
Oct 22, 05:48 AEDT
Investigating - Merchants connecting to acquirers Westpac, Bankwest, Citibankand St George would have received a bad transaction response.
SecurePay 3rd party vendor issue identified. We are currently investigating issue.
Oct 22, 04:35 AEDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Resolved - This incident has been resolved.
Oct 20, 14:00 AEDT
Investigating - Services are still available, however we continue to investigate
Oct 20, 13:56 AEDT
Completed - The scheduled maintenance has been completed.
Oct 20, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:01 AEDT
Update - We will be undergoing scheduled maintenance during this time.
Oct 9, 15:07 AEDT
Scheduled - On the 20th of October 12am - 6am, SecurePay will be undergoing maintenance. During this time, merchants may experience intermittent issues processing payments. Any impacted transactions should be successful by retrying after a few mins.

Our SFTP services will also be unavailable during this time.

If you experience any issues, please contact our Customer Experience team on 1300 786 756 option 2.
Oct 6, 15:24 AEDT
Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.