All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 17, 2019

No incidents reported today.

Oct 16, 2019

No incidents reported.

Oct 15, 2019
Resolved - This incident has been resolved.
Oct 15, 16:00 AEDT
Update - This morning (10 October), Australia Post was made aware of issues delaying merchant settlements from our online SecurePay platform. This meant from last Friday, October 4, some merchants did not receive settlements.
This morning we have resolved the issue, and all outstanding files will be processed by 11am. Merchants will start receiving their settlements over the next 24 hours. We apologise for this inconvenience.
Oct 10, 14:03 AEDT
Monitoring - This morning (10 October), Australia Post was made aware of issues delaying merchant settlements from our online SecurePay platform. This meant from last Friday, October 4, some merchants did not receive settlements.
This morning we have resolved the issue, and all outstanding files will be processed by 11am. Merchants will start receiving their settlements over the next 24 hours. We apologise for this inconvenience.
Oct 10, 11:22 AEDT
Investigating - SOP merchants may not have received their settlement from 7th of October. SecurePay are working with Australia Post to rectify the issue. We apologise for any inconvenience caused.

Updates will be provided via the SecurePay status page.
Oct 9, 10:43 AEDT
Oct 14, 2019

No incidents reported.

Oct 13, 2019

No incidents reported.

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 8, 2019
Completed - The scheduled maintenance has been completed.
Oct 8, 06:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 00:00 AEDT
Scheduled - On the 8th of October 12am - 6am, SecurePay we will be performing scheduled maintenance.

We do not anticipate any interruption to website transaction services. However, distribution of reports and batch processing may be delayed until maintenance is complete.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Sep 10, 10:44 AEST
Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019
Resolved - This issue is now resolved.
Oct 5, 14:25 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 5, 05:44 AEST
Update - We are continuing to work on a fix for this issue.
Oct 5, 05:10 AEST
Identified - Merchants may not be notified of transaction outcome and some transactions may not be performed.

We have identified the cause of the issue and are working on resolving it currently.
Oct 5, 05:09 AEST
Oct 4, 2019

No incidents reported.

Oct 3, 2019

No incidents reported.