In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 AEST
Sep 26, 10:00 AEST
Scheduled - Service Effected:
SecurePay Customer Test Environment and Test Merchant Login
What is being changed:
As part of maintaining PCI compliance and to uplift security of our Customer Test applications and websites, some older version TLS ciphers that are now considered ‘weak’ will be disabled.
Specific changes:
We will be removing support for 3DES and DHE ciphers on the following URLs:
• test.securepay.com.au
• test.www.securepay.com.au
• test.login.securepay.com.au
AES 128 and AES 256 will remain as the supported cipher versions.
This change only affects Customer Test services. No live transaction processing is affected.
Potential issues some merchants may see with this solution:
Any merchant connecting to these Customer Test URLs, who is still using the unsupported cipher version will experience connection failures after the change.
What do merchants need to do now:
Merchants should validate that they are using the AES 128 and AES 256 cipher versions.
Where to get help:
If you need more help with the testing or to discuss this change please call our support team on 1300 786 756 (option 2) or email support@securepay.com.au.
What to expect while this maintenance is occuring:
This is no planned service outage or disruption during this maintenance.
Live transaction services will also not be affected.
SecurePay Customer Test Environment and Test Merchant Login
What is being changed:
As part of maintaining PCI compliance and to uplift security of our Customer Test applications and websites, some older version TLS ciphers that are now considered ‘weak’ will be disabled.
Specific changes:
We will be removing support for 3DES and DHE ciphers on the following URLs:
• test.securepay.com.au
• test.www.securepay.com.au
• test.login.securepay.com.au
AES 128 and AES 256 will remain as the supported cipher versions.
This change only affects Customer Test services. No live transaction processing is affected.
Potential issues some merchants may see with this solution:
Any merchant connecting to these Customer Test URLs, who is still using the unsupported cipher version will experience connection failures after the change.
What do merchants need to do now:
Merchants should validate that they are using the AES 128 and AES 256 cipher versions.
Where to get help:
If you need more help with the testing or to discuss this change please call our support team on 1300 786 756 (option 2) or email support@securepay.com.au.
What to expect while this maintenance is occuring:
This is no planned service outage or disruption during this maintenance.
Live transaction services will also not be affected.
Update - Investigation ongoing, workaround to offer better stability being put in place.
Sep 25, 10:30 AEST
Sep 25, 10:30 AEST
Investigating - Some merchants performing payments through the periodic servers are intermittently experiencing payment processing issues and receiving a 313 - General Database Error.
When this occurs, we are applying a workaround fix. We are investigating a permanent root cause of this problem.
We will provide updates when available.
Sep 21, 11:23 AEST
When this occurs, we are applying a workaround fix. We are investigating a permanent root cause of this problem.
We will provide updates when available.
Sep 21, 11:23 AEST
Payment Processing - API (XML API, Java API)
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Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)
Operational
Payment processing - IVR
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Operational
Payment processing - Batch
?
Operational
Merchant Portal
?
Operational
SecurePay Test Environment
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay system upgrade to TLS 1.2
Feb 19, 08:00-10:00 AEST
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.
Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/
All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/
All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST