All Systems Operational
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
CommSecure   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay Scheduled Maintenance Aug 21, 00:00-06:00 AEST
Update - We will be undergoing scheduled maintenance during this time.
Jul 11, 12:49 AEST
Scheduled - All SecurePay services except CommSecure will be unavailable for scheduled maintenance activities.

Updates will be provided via the SecurePay status page.
Jul 11, 12:46 AEST
SecurePay SSL Certificate Update Sep 1, 09:00-10:00 AEST
SecurePay will be performing a mandatory update to their SSL certificate.

This will be released into production with rolling updates starting on the 20/07/18 up until 01/09/18.

Our test environments has been updated with the current SSL certificate. Please ensure that your systems will be unaffected when the SSL certificate is updated in the production environment by conducting end to end testing against the test environment.

The new certificate is available from our customer test endpoints: 
https://test.api.securepay.com.au  
https://test.payment.securepay.com.au  
https://test.login.securepay.com.au 

Please contact SecurePay on 1300 786 756 if you have any questions.
Posted on Jul 5, 13:15 AEST
Past Incidents
Jul 20, 2018

No incidents reported today.

Jul 19, 2018
Daily Reports Late
Resolved - This incident has been resolved.
Jul 19, 11:01 AEST
Update - We are continuing to work on a fix for this issue.
Jul 19, 11:01 AEST
Update - We are continuing to work on a fix for this issue.
Jul 19, 09:43 AEST
Update - We are continuing to work on a fix for this issue.
Jul 19, 09:42 AEST
Identified - Some SecurePay clients have not recieved their daily reports this morning.

A fix is being worked on. Updates will be provided via the SecurePay status page.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jul 19, 09:35 AEST
SOP accounts - Not charged fees
Resolved - Some SOP (SecurePay Online Payments) merchants reported issues where payment processing fees haven’t been deducted from their daily settlement statements for the date of Friday 13/07/18.

Fix has been implemented and merchants should see the correct amounts as of 18/07/18.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jul 19, 09:11 AEST
Jul 18, 2018

No incidents reported.

Jul 17, 2018

No incidents reported.

Jul 16, 2018

No incidents reported.

Jul 15, 2018

No incidents reported.

Jul 14, 2018

No incidents reported.

Jul 13, 2018

No incidents reported.

Jul 12, 2018

No incidents reported.

Jul 11, 2018

No incidents reported.

Jul 10, 2018

No incidents reported.

Jul 9, 2018

No incidents reported.

Jul 8, 2018

No incidents reported.

Jul 7, 2018

No incidents reported.

Jul 6, 2018

No incidents reported.

← Incident History Powered by Statuspage