SecurePay Coronavirus Response Statement
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2020
Possible Service Degradation to SecurePay Transactions
Resolved - This incident has been resolved.
May 25, 10:51 AEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 25, 10:22 AEST
Identified - The issue has been identified and a fix is being implemented.
May 25, 10:21 AEST
Investigating - We are currently investigating this issue.
May 25, 10:10 AEST
May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020
Service Disruption to ANZ link
Resolved - ANZ merchants may have experienced issues with transaction processing from 10:40am to approximately 12:06pm. The issue is resolved now. We apologise for the inconvenience.
May 21, 12:46 AEST
May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020

No incidents reported.

May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

No incidents reported.

May 13, 2020

No incidents reported.

May 12, 2020

No incidents reported.

May 11, 2020
New SecurePay Website
Completed - The scheduled maintenance has been completed.
May 11, 23:59 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 AEST
Update - The New SecurePay Website is scheduled to go live on the 11th of May at 10pm. We will provide updates as necessary.
May 8, 16:11 AEST
Scheduled - We have a new look and are very excited to announce the upcoming launch of our new SecurePay website.

The website has been designed with our customers in mind. We hope you like it!

Why have we made this change?
We received some feedback from you, our customers, that our existing website can be difficult to navigate and the language is a little too technical. The new website has been designed so it’s easier to navigate and uses customer friendly language.

SecurePay recently went through a rebrand, our logo, colour palette and imagery has been updated. Our new website has been designed with the updated branding. You may have already noticed our new logo, you should be able to see it at the top of this email.

How does this impact you?
Although the new website is visually different, you will not be impacted. There have been no changes to the Merchant Portal, it can still be accessed via the ‘Login’ link in the header of the website. In addition, we have not made any changes to our gateway that processes your payments.

When is it going live?
Monday 11th May 2020 at 10pm. Be sure to check it out at securepay.com.au

If you have any questions please reach out to us at support@securepay.com.au or 1300 786 756.
May 8, 16:06 AEST
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