In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 10:00 AEST
Scheduled - Service Effected:
SecurePay Customer Test Environment and Test Merchant Login

What is being changed:
As part of maintaining PCI compliance and to uplift security of our Customer Test applications and websites, some older version TLS ciphers that are now considered ‘weak’ will be disabled.

Specific changes:
We will be removing support for 3DES and DHE ciphers on the following URLs:
• test.securepay.com.au
• test.www.securepay.com.au
• test.login.securepay.com.au

AES 128 and AES 256 will remain as the supported cipher versions.
This change only affects Customer Test services. No live transaction processing is affected.

Potential issues some merchants may see with this solution:
Any merchant connecting to these Customer Test URLs, who is still using the unsupported cipher version will experience connection failures after the change.

What do merchants need to do now:
Merchants should validate that they are using the AES 128 and AES 256 cipher versions.

Where to get help:
If you need more help with the testing or to discuss this change please call our support team on 1300 786 756 (option 2) or email support@securepay.com.au.

What to expect while this maintenance is occuring:
This is no planned service outage or disruption during this maintenance.

Live transaction services will also not be affected.
Update - Investigation ongoing, workaround to offer better stability being put in place.
Sep 25, 10:30 AEST
Investigating - Some merchants performing payments through the periodic servers are intermittently experiencing payment processing issues and receiving a 313 - General Database Error.

When this occurs, we are applying a workaround fix. We are investigating a permanent root cause of this problem.

We will provide updates when available.
Sep 21, 11:23 AEST
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay system upgrade to TLS 1.2 Feb 19, 08:00-10:00 AEST
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Past Incidents
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Between 14:27 & 14:43 SecurePay merchants were intermittently unable to log into Merchant Login. These merchants experienced a timeout when trying to access the web portal.

This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Sep 22, 14:58 AEST
Sep 20, 2017

No incidents reported.

Sep 19, 2017
Today between 13:30 & 14:34, a small number of merchants received a connectivity error and were unable to process transactions via 3D Secure.

This issue is now resolved. We apologise for any inconvenience you experienced.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Sep 19, 14:51 AEST
Completed - This maintenance is now complete.
Sep 19, 11:57 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:01 AEST
Update - This maintenance has been rescheduled to occur on the 19th of September.

The Customer Test environment will be available during this maintenance window.
Sep 18, 09:31 AEST
Scheduled - SecurePay is upgrading its Customer Test systems to the latest security standards. All merchant API communications with SecurePay Customer Test will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

The Customer Test environment will be available during this maintenance window.
Aug 21, 09:41 AEST
Today between 09:16 & 09:25, SecurePay merchants with the NAB acquirer experienced a declined "126 - Unable To Connect To Gateway" error and were unable to process transactions. Merchants with any other acquirer were not affected.

This issue is resolved. We apologise for any inconvenience you experienced.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Sep 19, 09:32 AEST
Today between 07:10 & 07:25, merchants with the ANZ acquirer experienced a declined "123 - No Response From Gateway" error and were unable to process transactions. Merchants with any other acquirer were not affected.

This issue is resolved. We apologise for any inconvenience you experienced.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Sep 19, 08:21 AEST
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017

No incidents reported.

Sep 14, 2017

No incidents reported.

Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.