Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020

No incidents reported.

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020
Resolved - This incident has been resolved.
Mar 27, 15:12 AEDT
Investigating - This incident impacted online payment processing for the following services
• Post BillPay
• PO Box Lease & Renewal
• MRSO (Mail Redirection Service Online)
• National Police Checks
• Load&Go (Reloadable, Travel, and China Union Pay)
• Integrated Payment Merchants
PayPal payments and over the counter payments were not impacted by this issue.
Mar 27, 15:12 AEDT
Mar 26, 2020

No incidents reported.

Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 08:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 05:00 AEDT
Scheduled - On the 25th of March 5am - 8am, The SecurePay API will be undergoing scheduled maintenance. You will not be able to process live transactions via the SecurePay API integration during this time.

No other integrations will be impacted (XML API, Direct Post, SecureFrame, Batches)

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Mar 23, 13:55 AEDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 AEDT
Scheduled - On the 23rd of March 5pm - 8pm, The SecurePay API will be undergoing scheduled maintenance. You will not be able to process TEST transactions during this time.

No other integrations will be impacted (XML API, Direct Post, SecureFrame, Batches).

We do not anticipate any interruption to live website transaction services.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Mar 23, 13:49 AEDT
Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.