Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Mar 19, 14:52 AEDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:24 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 10:15 AEDT
Scheduled - In these uncertain times, SecurePay’s priorities are to keep our employees, customers and community safe. We want to assure you we are taking the necessary action to protect the payments that are critical to your business. We remain open for business and are here to support the businesses that depend on us.

We have an Emergency Management Program in place to ensure we are equipped to manage a range of business disruptions due to COVID-19 Coronavirus. We are actively following all health and travel advice issued by the Australian Government and regularly keep our employees updated with the latest advice.

At SecurePay, we remain committed to supporting our team and customers throughout this time. We will continue to closely monitor the situation and keep our customers informed. You can subscribe to receive regular updates at https://securepay.statuspage.io/.

If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
CommSecure ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 26, 2021
Completed - The scheduled maintenance has been completed.
Sep 26, 06:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 02:30 AEST
Scheduled - Please be advised of upcoming scheduled maintenance of Qvalent services.

The maintenance will take place between 26-Sep-2021 02:30 (Sydney time) and 26-Sep-2021 06:30 (Sydney time). During this time QuickGateway, PayWay Credit Card API and QuickStream REST API for credit card processing will not be available due to upstream maintenance within Westpac's card processing network.
Sep 21, 06:46 AEST
Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021
Completed - The scheduled maintenance has been completed.
Sep 21, 06:15 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:02 AEST
Scheduled - SecurePay will be completing maintenance work on Fraudguard. During this window, there may be a brief time where Fraudguard transactions won't process. Transactions will be successfully processed if the transaction is tried again when maintenance concludes.
Sep 13, 13:08 AEST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 15:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:02 AEST
Scheduled - Please be advised of upcoming scheduled maintenance of Qvalent services.

The maintenance will take place between 18-Sep-2021 14:00 (Sydney time) and 18-Sep-2021 15:00 (Sydney time). During this time some applications may be briefly unavailable.
Sep 16, 15:01 AEST
Sep 17, 2021

No incidents reported.

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021
Completed - The scheduled maintenance has been completed.
Sep 12, 07:02 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 05:01 AEST
Scheduled - Please be advised of upcoming scheduled maintenance of Qvalent services. The maintenance will take place between 12-Sep-2021 05:00 (Sydney time) and 12-Sep-2021 07:00 (Sydney time). There will be periods of time during this window were applications are unavailable
Sep 7, 15:02 AEST