All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024
Resolved - We can confirm SecurePay was affected by the CrowdStrike IT outage on Friday 19/07/2024.

Between 14:49 and 23:01, all transaction processing was unavailable. Due to this outage, some cyclical processing jobs were also affected, resulting to a delay in Direct Entry processing.

Our platform is operational with transactions processing as usual.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2, or via support@securepay.com.au.

Jul 22, 10:24 AEST
Monitoring - We have restored service to our services as of 23:01 this evening, and we're currently monitoring the platform.

Due to this incident, Direct Entry Transaction processing has not occurred tonight. These transactions will be sent in the first exchange on Monday at 10AM.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Jul 19, 23:11 AEST
Update - UPDATE: We have confirmed this outage is related to on-going industry wide IT outages. Our vendor is investigating this issue with priority.

We've identified an issue from 14:49 currently impacting our environment and are taking steps to mitigate impact. Impacted merchants attempting transactions will experience a time out and fail.

Our Technical Teams and resolver group are engaged and are working to remediate this issue.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Jul 19, 16:07 AEST
Update - We've identified an issue from 14:49 currently impacting our environment and are taking steps to mitigate impact. Impacted merchants attempting transactions will experience a time out and fail.

Our Technical Teams and resolver group are engaged and are working to remediate this issue.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Jul 19, 15:25 AEST
Identified - We have identified an issue resulting in transaction processing service degradation from 14:49.

Some transactions may have failed with 510 timeout errors.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Jul 19, 15:04 AEST
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Jul 18, 2024

No incidents reported.

Jul 17, 2024
Completed - The scheduled maintenance has been completed.
Jul 17, 05:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 01:00 AEST
Scheduled - ANZ link will undergo scheduled maintenance from July 17 2024 01:00 - 05:00 AEST

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au

Jul 8, 07:48 AEST
Jul 16, 2024
Resolved - Our regular Direct Entry payment processing that runs at 20:30 each night was impacted. As a result, Direct Entry payments due to process on the 15/07 have been slightly delayed. We have remediated the issue with our vendor and these transactions will now process this morning at 09:45.

We apologise for the inconvenience this has caused.

If you have any questions, please contact our Customer Experience team we are still contactable via email support@securepay.com.au to assist with queries.

Jul 16, 07:54 AEST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.