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All Systems Operational
Payment Processing - API (XML API, Java API)
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Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)
Operational
Payment processing - IVR
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Operational
Payment processing - Batch
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Operational
Merchant Portal
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Operational
SecurePay Test Environment
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Operational
Payment Processing - SecurePay API
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 6, 2025
No incidents reported today.
Jul 5, 2025
No incidents reported.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
Completed -
The scheduled maintenance has been completed.
Jul 3, 10:00 AEST
Jul 3, 10:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 AEST
Jul 3, 02:00 AEST
Scheduled -
During this time, there may brief period where CBA transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 27, 12:13 AEST
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 27, 12:13 AEST
Jul 2, 2025
No incidents reported.
Jul 1, 2025
Resolved -
All services are stable.
Jul 1, 12:11 AEST
Jul 1, 12:11 AEST
Monitoring -
A fix has been implemented, and merchants should now see their transactions approving as normal.
We are monitoring service health following the fix. Transactions declined during the impact can now be reattempted.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
Jul 1, 11:27 AEST
We are monitoring service health following the fix. Transactions declined during the impact can now be reattempted.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
Jul 1, 11:27 AEST
Update -
A fix is being implemented, a further update will be posted when the fix is live.
Jul 1, 10:49 AEST
Jul 1, 10:49 AEST
Update -
A possible fix has been identified, and is being tested.
We will continue to provide updates as we work towards a solution.
Jul 1, 10:13 AEST
We will continue to provide updates as we work towards a solution.
Jul 1, 10:13 AEST
Identified -
Impact is ongoing, with 124 failure codes still being received.
Our technical teams are working on a solution. We will continue to provide updates as we work towards a solution.
Jul 1, 09:55 AEST
Our technical teams are working on a solution. We will continue to provide updates as we work towards a solution.
Jul 1, 09:55 AEST
Update -
Merchants using Fiserv or First Data, Westpac, and St George as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
Jul 1, 09:11 AEST
Jul 1, 09:11 AEST
Investigating -
Merchants using Fiserv as their acquirer are experiencing declined transactions with a 124 declined code. Our technical team is actively engaged and investigating the matter further.
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
Jul 1, 09:06 AEST
If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2.
Jul 1, 09:06 AEST
Jun 30, 2025
Completed -
The scheduled maintenance has been completed.
Jun 30, 23:30 AEST
Jun 30, 23:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 17:30 AEST
Jun 30, 17:30 AEST
Scheduled -
SecurePay is performing maintenance to upgrade the legacy XML API endpoints on the site. As a result, you may experience some instability for a brief period during this maintenance window.
Jun 27, 15:24 AEST
Jun 27, 15:24 AEST
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
No incidents reported.
Jun 26, 2025
Completed -
The scheduled maintenance has been completed.
Jun 26, 04:00 AEST
Jun 26, 04:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 01:00 AEST
Jun 26, 01:00 AEST
Scheduled -
ANZ link will undergo scheduled maintenance from 26 June 2025 - 01:00 to 04:00 AEST
During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 25, 12:53 AEST
During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 25, 12:53 AEST
Jun 25, 2025
Completed -
The scheduled maintenance has been completed.
Jun 25, 06:00 AEST
Jun 25, 06:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 23:30 AEST
Jun 24, 23:30 AEST
Update -
We will be undergoing scheduled maintenance during this time.
Jun 20, 16:06 AEST
Jun 20, 16:06 AEST
Scheduled -
The maintaince window has been updated, please see the details below:
SecurePay API will be undergoing a scheduled maintenance activity from Tuesday, 24 June 2025 at 23:30(AEST) to Wednesday, 25 June 2025 at 06:00 (AEST)
During this maintenance window, you may experience “503 Service Unavailable” errors or timeouts when
calling our APIs.
We will post real-time progress on our SecurePay status page. We recommend subscribing to this page for
updates regarding maintenance windows and outages.
Thank you for your understanding while we work on these improvements.
Jun 20, 10:14 AEST
SecurePay API will be undergoing a scheduled maintenance activity from Tuesday, 24 June 2025 at 23:30(AEST) to Wednesday, 25 June 2025 at 06:00 (AEST)
During this maintenance window, you may experience “503 Service Unavailable” errors or timeouts when
calling our APIs.
We will post real-time progress on our SecurePay status page. We recommend subscribing to this page for
updates regarding maintenance windows and outages.
Thank you for your understanding while we work on these improvements.
Jun 20, 10:14 AEST
Jun 24, 2025
Jun 23, 2025
No incidents reported.
Jun 22, 2025
Completed -
The scheduled maintenance has been completed.
Jun 22, 05:30 AEST
Jun 22, 05:30 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:30 AEST
Jun 22, 02:30 AEST
Scheduled -
NAB has scheduled a maintenance activity from 2:30 AM AEST on Sunday 22 June, for several hours. During this time, transactions will fail for customers who use NAB as their acquiring bank.
All other SecurePay services will be unaffected.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 17, 16:26 AEST
All other SecurePay services will be unaffected.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Jun 17, 16:26 AEST