tag:securepay.statuspage.io,2005:/historySecurePay Status - Incident History2024-03-28T16:42:58+11:00SecurePaytag:securepay.statuspage.io,2005:Incident/203546382024-04-08T01:00:00+10:002024-03-26T08:27:18+11:00ANZ Scheduled Maintenance - 8th April 2024 - 01:00 to 07:00 AEST<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>8</var>, <var data-var='time'>01:00</var> - <var data-var='time'>07:00</var> AEST</strong></p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>08:27</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 8th April 2024 - 01:00 to 07:00 AEST<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/203847662024-04-03T07:00:00+11:002024-03-28T15:43:39+11:00SecurePay Customer Test Scheduled Maintenance - 3 April 2024 07:00 - 09:00 AEDT<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>3</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> AEDT</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:43</var> AEDT</small><br><strong>Scheduled</strong> - Our Customer Test environment will undergo scheduled maintenance from 3 April 2024 07:00 - 09:00 AEDT<br /><br />During this time, there will be a brief period where the environment may be unavailable.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/202867552024-03-25T05:00:56+11:002024-03-25T05:00:56+11:00ANZ Scheduled Maintenance - 25th March 2024 - 04:00 to 05:00 AEDT<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>11:12</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 25th March 2024 - 04:00 to 05:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/203375702024-03-24T07:21:03+11:002024-03-24T07:21:04+11:00Transaction Processing Issue - Currency Select Acquirers<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>07:21</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved. Service has been restored as of 01:58 and we're currently monitoring the platform. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>01:01</var> AEDT</small><br><strong>Identified</strong> - Our vendor has confirmed they are experiencing degradation on their link and are investigating the issue.<br /><br />Merchants with a Currency Select acquirer only, are experiencing some errors while payment processing.<br /><br />We are investigating with the Vendor and will provide updates once available.<br /><br />If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/202207282024-03-18T09:00:57+11:002024-03-18T09:00:57+11:00SecurePay Customer Test Scheduled Maintenance - 18 March 2024 06:00 - 09:00 AEDT<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>13:12</var> AEDT</small><br><strong>Scheduled</strong> - Our Customer Test environment will undergo scheduled maintenance from 18 March 2024 06:00 - 09:00 AEDT.<br /><br />During this time, there will be a brief period where the environment may be unavailable.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/202284022024-03-17T04:00:57+11:002024-03-17T04:00:57+11:00ANZ Scheduled Maintenance - 17th March 2024 - 00:01 to 04:00 AEDT<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>00:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>08:00</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 17th March 2024 - 00:01 to 04:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/201624862024-03-13T05:00:56+11:002024-03-13T05:00:56+11:00ANZ Scheduled Maintenance - 13th March 2024 - 01:00 to 05:00 AEDT<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>13:40</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 13th March 2024 - 01:00 to 05:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/200254762024-03-07T05:00:56+11:002024-03-07T05:00:56+11:00ANZ Scheduled Maintenance - 7th March 2024 - 04:00 to 05:00 AEDT<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:37</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 7th March 2024 - 04:00 to 05:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/200254692024-03-06T06:00:56+11:002024-03-06T06:00:56+11:00ANZ Scheduled Maintenance - 6th March 2024 - 01:00 to 06:00 AEDT<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:36</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 6th March 2024 - 01:00 to 06:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/200165122024-03-04T05:00:56+11:002024-03-04T05:00:56+11:00ANZ Scheduled Maintenance - March 4 2024 between 04:00 - 05:00 AEDT<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>12:02</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from March 4 2024 between 04:00 - 05:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/201025372024-03-03T04:00:56+11:002024-03-03T04:00:56+11:00ANZ Scheduled Mainteance - 3rd March 2024 - 00:00 to 04:00 AEDT<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>12:54</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance on 3rd March 2024 between 00:00 to 04:00 AEDT.<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/199715122024-02-26T05:00:56+11:002024-02-26T05:00:56+11:00ANZ Scheduled Maintenance - 26th February 2024 - 04:00 to 05:00 AEDT<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>05:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>04:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 26th February 2024 - 04:00 to 05:00 AEDT<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/198815662024-02-19T09:00:56+11:002024-02-19T09:00:56+11:00SecurePay Customer Test Scheduled Maintenance - 19 February 2024 06:00 - 09:00 AEDT<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>15:42</var> AEDT</small><br><strong>Scheduled</strong> - Our Customer Test environment will undergo scheduled maintenance from 19 February 2024 06:00 - 09:00 AEDT.<br /><br />During this time, there will be a brief period where the environment may be unavailable.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/199880242024-02-19T07:55:35+11:002024-02-19T07:55:35+11:00SecurePay - Service Degradation - Phone Support<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:55</var> AEDT</small><br><strong>Resolved</strong> - Please be advised that an issue affecting SecurePay phone support has been identified.<br /><br />This is now resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>12:58</var> AEDT</small><br><strong>Monitoring</strong> - Please see below for an update regarding an issue which affected SecurePay phone support.<br /><br />A work around has been implemented. The issue has been identified as part of a broader inter carrier problem.<br /><br />Our technical team are continuing to investigate further with our vendors. <br /><br />If you have any questions, please contact our Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2 to assist with queries.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>11:27</var> AEDT</small><br><strong>Identified</strong> - We have identified an issue currently affecting SecurePay phone support. <br /><br />Phone calls to our support team are experiencing sporadic drop outs during IVR transfer. <br /><br />Our technical team is engaged and investigating further.<br /><br />If you have any questions, please contact our Customer Experience team we are still contactable via email support@securepay.com.au to assist with queries.</p>tag:securepay.statuspage.io,2005:Incident/199258002024-02-07T10:02:13+11:002024-02-07T10:02:13+11:00SecureBill - Service Degradation - Transaction Processing<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>10:02</var> AEDT</small><br><strong>Resolved</strong> - Please be advised that an issue affecting SecureBill was identified.<br /><br />A small subset of transactions received request blocks.<br /><br />This is now resolved.<br /><br />If your customer tries again the transactions will be successfully processed</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:43</var> AEDT</small><br><strong>Investigating</strong> - We have identified an issue currently affecting SecureBill transactions. Our technical team is engaged and investigating further.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/199101412024-02-06T00:18:10+11:002024-02-06T00:18:10+11:00SecurePay Multicurrency/Dynamic Currency Conversion - Service Unavailable<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>00:18</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>18:32</var> AEDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with our vendor on our Multicurrency/Dynamic Currency Conversion service. The service is currently unavailable and transactions are timing out.<br /><br />If you have any questions or concerns please feel free to reach out to us at support@securepay.com.au or 1300 786 756.</p>tag:securepay.statuspage.io,2005:Incident/198800032024-02-04T17:03:00+11:002024-02-04T17:03:00+11:00ANZ Scheduled Maintenance - 4 February 2024 00:05 until 05 February 2024 05:00 AEDT<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>17:03</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>00:05</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:15</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 4 February 2024 00:05 until 05 February 2024 05:00 AEDT<br /><br />We would like to reassure you that though the maintenance window is large the impact will be minimal. <br /><br />Per previous maintenance events, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/198706682024-02-02T09:00:38+11:002024-02-02T09:00:38+11:00SecurePay Customer Test Scheduled Maintenance - 2 February 2024 07:00 - 09:00 AEDT<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>09:13</var> AEDT</small><br><strong>Scheduled</strong> - Our Customer Test environment will undergo scheduled maintenance from 2 February 2024 07:00 - 09:00 AEDT<br /><br />During this time, there will be a brief period where the environment may be unavailable.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/198247682024-02-01T21:00:33+11:002024-02-01T21:00:33+11:00SecurePay API Payments Maintenance - 01st February 2024 20:00 - 21:00 AEDT<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>20:01</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> AEDT</small><br><strong>Scheduled</strong> - Our SecurePay API Payments will undergo scheduled maintenance from 01 February 2024 20:00 - 21:00 AEDT.<br /><br />During this time, there may be up to a 10 minute period where transactions are unavailable. These will also impact Apple pay transactions<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/197192482024-01-23T09:00:18+11:002024-01-23T09:00:18+11:00SecurePay Customer Test Scheduled Maintenance - 23 January 2024 06:00 - 09:00 AEST<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:00</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>14:32</var> AEDT</small><br><strong>Scheduled</strong> - Our Customer Test environment will undergo scheduled maintenance from 23 January 2024 06:00 - 09:00 AEST.<br /><br />During this time, there will be a brief period where the environment may be unavailable.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/197296062024-01-23T05:01:27+11:002024-01-23T05:01:27+11:00ANZ Scheduled Maintenance - 23rd January 2024 - 01:00 to 05:00 AEST<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>05:01</var> AEDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>01:00</var> AEDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>08:24</var> AEDT</small><br><strong>Scheduled</strong> - ANZ link will undergo scheduled maintenance from 23rd January 2024 - 01:00 to 05:00 AEST<br /><br />During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p>tag:securepay.statuspage.io,2005:Incident/197611832024-01-19T16:50:34+11:002024-01-19T16:50:34+11:00SecureFrame V1 Degradation<p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>16:50</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved. Service has been restored and we're currently monitoring the platform. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>15:43</var> AEDT</small><br><strong>Identified</strong> - We have identified an issue currently affecting SecureFrame. Our technical team is engaged and investigating further.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/197457272024-01-18T15:29:19+11:002024-01-18T15:29:19+11:00SecurePay - Service Degradation - Transaction Processing<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>15:29</var> AEDT</small><br><strong>Resolved</strong> - This incident which identified 510 Error Code affecting transaction processing has been resolved. Service has been restored and we're currently monitoring the platform. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:42</var> AEDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:34</var> AEDT</small><br><strong>Monitoring</strong> - We have identified an issue resulting in transaction processing service degradation between 12.08 - 12.15PM. Service has been restored and we're currently monitoring the platform. <br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p><p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>12:27</var> AEDT</small><br><strong>Identified</strong> - We have identified an issue currently affecting SecurePay transactions. Our technical team is engaged and investigating further.<br /><br />If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.</p>tag:securepay.statuspage.io,2005:Incident/193544342023-12-07T04:05:50+11:002023-12-07T08:31:46+11:00SecurePay - Service Degradation - Transaction Processing<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>04:05</var> AEDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>03:54</var> AEDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>03:53</var> AEDT</small><br><strong>Investigating</strong> - We have identified an issue currently affecting SecurePay transactions due to an upstream provider maintenance which should be resolved by 4 am. This is only affecting multicurrency/dynamic currency conversion transactions.</p>tag:securepay.statuspage.io,2005:Incident/193018092023-12-05T10:50:02+11:002023-12-05T10:50:02+11:00Transaction Processing Issue - Westpac, Bankwest & St George Acquirers<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>10:50</var> AEDT</small><br><strong>Resolved</strong> - This issue is now resolved. We apologize for any inconvenience you experienced.<br /><br />If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>13:37</var> AEDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>12:13</var> AEDT</small><br><strong>Update</strong> - Our vendor has confirmed they are experiencing degradation on their bank link and are investigating the issue.<br /><br />Transactions are being processed, however small sub-sections are experiencing the declined response code 91. A further update will be provided when further information is available from our Vendor.<br /><br />If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>10:24</var> AEDT</small><br><strong>Identified</strong> - Merchants with a St George, Bankwest, or Westpac acquirer only, are experiencing 91 response code errors while payment processing.<br /><br />We are investigating with the Vendor and will provide updates once available.</p>