SecurePay Status - SecurePay - Service Degradation

SecurePay - Service Degradation - Transaction Processing

Incident Report for SecurePay

Resolved

This incident has been resolved.

Posted Dec 07, 2023 - 04:05 AEDT

Update

We are continuing to investigate this issue.

Posted Dec 07, 2023 - 03:54 AEDT

Investigating

We have identified an issue currently affecting SecurePay transactions due to an upstream provider maintenance which should be resolved by 4 am. This is only affecting multicurrency/dynamic currency conversion transactions.

Posted Dec 07, 2023 - 03:53 AEDT

This incident affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, Merchant Portal, SecurePay Test Environment, and Payment Processing - SecurePay API.