Possible Service Degradation to SecurePay Transactions

Incident Report for SecurePay

Resolved

This incident has been resolved.
Posted May 25, 2020 - 10:51 AEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 25, 2020 - 10:22 AEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 25, 2020 - 10:21 AEST

Investigating

We are currently investigating this issue.
Posted May 25, 2020 - 10:10 AEST
This incident affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, Merchant Portal, and Payment Processing - SecurePay API.