SecurePay Status - Transaction Processing Issue

Transaction Processing Issue - Currency Select Acquirers

Incident Report for SecurePay

Resolved

This incident has been resolved. Service has been restored as of 01:58 and we're currently monitoring the platform.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.

Posted Mar 24, 2024 - 07:21 AEDT

Identified

Our vendor has confirmed they are experiencing degradation on their link and are investigating the issue.

Merchants with a Currency Select acquirer only, are experiencing some errors while payment processing.

We are investigating with the Vendor and will provide updates once available.

If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au

Posted Mar 24, 2024 - 01:01 AEDT

This incident affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, Merchant Portal, SecurePay Test Environment, and Payment Processing - SecurePay API.