SecureBill - Service Degradation - Transaction Processing
Incident Report for SecurePay
Resolved
Please be advised that an issue affecting SecureBill was identified.

A small subset of transactions received request blocks.

This is now resolved.

If your customer tries again the transactions will be successfully processed
Posted Feb 07, 2024 - 10:02 AEDT
Investigating
We have identified an issue currently affecting SecureBill transactions. Our technical team is engaged and investigating further.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Posted Feb 07, 2024 - 09:43 AEDT
This incident affected: Payment Processing - Web (SecureFrame, DirectPost, SecureBill).