All Systems Operational

Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
Payment Processing - SecurePay API ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025
ANZ Scheduled Maintenance - April 22 2025 between 04:00 and 06:00 AEST
Completed - The scheduled maintenance has been completed.
Apr 22, 06:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 04:00 AEST
Scheduled - ANZ link will undergo scheduled maintenance from April 22 2025 between 04:00 and 06:00 AEST

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Apr 14, 08:33 AEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Mastercard Scheduled Maintenance - April 16, 2025 02:00 - 10:00 AEST
Completed - The scheduled maintenance has been completed.
Apr 16, 10:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 02:00 AEST
Scheduled - During this time, there may brief period where CBA and Mastercard transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Apr 15, 11:35 AEST
Apr 15, 2025

No incidents reported.

Apr 14, 2025
SecurePay - Service Degradation - Fiserv Transaction Processing
Resolved - This incident has been resolved.
Apr 14, 11:30 AEST
Identified - We have identified an issue currently affecting a section of SecurePay Transactions.

Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes.

Fiserv is currently investigating a service disruption to multiple platforms.

If you have any questions, please contact our Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2.
Apr 14, 10:41 AEST
SecurePay Customer Test Scheduled Maintenance - 14 April 2025 05:00 - 09:00 AEST
Completed - The scheduled maintenance has been completed.
Apr 14, 09:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 05:00 AEST
Scheduled - Our Customer Test environment will undergo scheduled maintenance from 14 April 2025 05:00 - 09:00 AEST.

During this time, there will be a brief period where the environment may be unavailable.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2.
Apr 8, 08:03 AEST
Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

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