Resolved -
This incident has been resolved.
Mar 27, 12:47 AEDT
Investigating -
We have identified an issue currently affecting a section of SecurePay Transactions.
Merchants using Fiserv or First Data, Westpac and St George as their acquirer are experiencing declined transactions with 123, 124, 126 and 91 decline codes.
Fiserv is currently investigating a service disruption to multiple platforms.
If you have any questions, please contact our Customer Experience team via email support@securepay.com.au or on 1300 786 756 option 2.
Mar 27, 11:46 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 27, 11:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 AEDT
Scheduled -
During this time, there may brief period where CBA and Mastercard transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Mar 21, 13:03 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 26, 23:15 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 23:00 AEDT
Scheduled -
During this time, there may brief period where SecurePay API transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Mar 21, 08:19 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 24, 06:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 04:00 AEDT
Scheduled -
ANZ link will undergo scheduled maintenance from 24 March 2025 - 04:00 to 06:00 AEDT
During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Mar 11, 10:46 AEDT
Completed -
The scheduled maintenance has been completed.
Mar 20, 18:15 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 AEDT
Scheduled -
During this time, there may brief period where SecurePay API transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.
If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Mar 18, 14:14 AEDT
