SecurePay Database Server Currently Unresponsive

Incident Report for SecurePay

Resolved

A fix has been successfully applied.

Services are restored.

Posted Feb 20, 2018 - 07:19 AEDT

Identified

Database successfully restarted ETA 06:00 Full recovery

Posted Feb 20, 2018 - 05:47 AEDT

Investigating

SecurePay Database Server Currently Unresponsive after mainatainance change. Window extended to allow technical teams to investigate.

Posted Feb 20, 2018 - 05:41 AEDT

This incident affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, and Merchant Portal.