All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay Scheduled Maintenance Aug 22, 01:00-05:00 AEST
All SecurePay services will be unavailable for scheduled maintenance activities.

Updates will be provided via the SecurePay status page.
Posted on Jul 12, 08:42 AEST
Past Incidents
Jul 25, 2017

No incidents reported today.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you have any further issues.
Jul 14, 14:34 AEST
Identified - Our upstream network provider has identified the issue and we are implementing a fix.

We expect this will be applied within the next 30 minutes.
Jul 14, 14:22 AEST
Investigating - Merchants are currently experiencing intermittent errors while processing transactions across all services.

We are investigating with our upstream provider.

Further updates will be provided when available.
Jul 14, 13:46 AEST
Jul 13, 2017

No incidents reported.

Jul 12, 2017
Resolved - We have applied an update - all MPDM payments should now be transacting freely.
Jul 12, 14:49 AEST
Identified - We have identified transactions failing with MPDM and are investigating a fix.

For further information please contact us on 1300 786 756
Jul 12, 12:41 AEST
Jul 11, 2017
Resolved - This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you have any further issues.
Jul 11, 16:16 AEST
Monitoring - A fix has been applied.

We are closely monitoring this fix.

If you are still experiencing any issues please contact the Service Desk.
Jul 11, 15:23 AEST
Investigating - We have identified an issue where some merchants are intermittently getting a 515 or 512 error.

This is only affecting merchants that are connected directly to XML API.

We are investigating with urgency.

Further updates will be provided when available.
Jul 11, 13:48 AEST