All Systems Operational
Payment Processing - API (XML API, Java API) ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational
Payment processing - IVR ? Operational
Payment processing - Batch ? Operational
Merchant Portal ? Operational
SecurePay Test Environment ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay Customer Test Environment Jul 10, 09:00-12:00 AEST
All Customer Test services will be unavailable for monthly critical security and operating system updates.

Live services will not be affected.

Updates will be provided via the SecurePay status page.
Posted on Jun 23, 14:27 AEST
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017
Resolved - This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you have any further issues.
Jun 27, 09:52 AEST
Investigating - Merchants with an ANZ acquirer only, are experiencing payment processing issues and are experiencing a 123 or a 126 error.

We are investigating this issue.

We will provide updates when available.
Jun 27, 09:00 AEST
Jun 26, 2017
This morning merchants were intermittently unable to log into Merchant Login.

This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Jun 26, 09:40 AEST
Jun 25, 2017
Completed - This maintenance is now complete.
Jun 25, 17:51 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 AEST
Scheduled - We will be performing maintenance on the SecurePay Customer Test environment.
The test environment will available during this maintenance. However there may be some short interruptions.
Further updates will be provided during the maintenance.
Jun 21, 11:46 AEST
Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017
Resolved - The upstream provider has confirmed this issue is now resolved.
Jun 22, 12:29 AEST
Monitoring - Merchants with a Westpac acquirer only, are intermittently experiencing payment processing issues.

We are monitoring this while our upstream provider investigates the issue.

We will provide updates when available.
Jun 22, 10:02 AEST
Jun 21, 2017
Today between 16:10 & 16:23 merchants with St George or Westpac acquirer only, were receiving a 91 response error.

Our upstream provider has applied a fix.

This issue is now resolved.
Jun 21, 16:26 AEST
Jun 20, 2017
Resolved - We have applied a fix and this issue is now resolved.

Please contact SecurePay on 1300 786 756 if you have any further issues.
Jun 20, 15:39 AEST
Investigating - We are investigating an issue with SecureFrame payment processing through Safari.

Safari users are intermittently experiencing a timeout when processing payments. Other browsers are working as normal.

We will provide further updates as they become available.
Jun 5, 13:11 AEST
Jun 19, 2017
Brief degradation of service may have been experienced between 17:31 and 17:33 for some merchants.

Service fully restored.
Jun 19, 17:50 AEST
Resolved - This issue is now resolved.

Please contact SecurePay on 1300 786 756 if you have any further issues.
Jun 19, 16:55 AEST
Monitoring - Service available - Under monitoring
Jun 19, 16:11 AEST
Investigating - We have identified an issue where DirectPost is intermittently unavailable.

We are investigating with urgency.

Further updates will be provided when available.
Jun 19, 16:00 AEST
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.