Identified - Solution has been identified and is currently in development.
Nov 14, 08:07 AEDT
Investigating - Merchants attempting to download daily reports from the SecurePay Merchant Login sometimes encounter a timeout or experience slow download times.

We are working on a solution. If you experience this, please retry your download.

This is only impacting reports via the merchant portal. Further updates will be provided as soon as they become available
Oct 19, 11:41 AEDT
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay system upgrade to TLS 1.2 Feb 19, 08:00-10:00 AEDT
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Past Incidents
Dec 11, 2017

No incidents reported today.

Dec 10, 2017

No incidents reported.

Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017
Resolved - Monitoring - 24 hour Application Health checks completed.
Dec 6, 08:44 AEDT
Monitoring - Direct Post issue has been fully Restored by our Technical team and is under monitoring.
Dec 4, 18:51 AEDT
Investigating - Service is intermittently unavailable for Direct Post, SecureBill and Post BillPay.

We are actively investigating with urgency.

Further updates will be provided when available.
Dec 4, 13:50 AEDT
Update - DirectPost has been experiencing connectivity issues between 11:08 - 11:33 and between 11:38 - 11:43

Service is now under monitoring.
Dec 4, 11:44 AEDT
Update - The issue with SecurePay DirectPost has been identified. Steps have been taken to remediate the issue and the service will continue to be monitored under Hypercare.
Dec 3, 10:49 AEDT
Monitoring - An issue with SecurePay DirectPost has been identified. Services are currently stable and are under Hypercare.
Dec 2, 19:54 AEDT
Dec 5, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Resolved - Technical issue with payment server now resolved.

Some clients reported transactions issues between 09:24 & 09:30.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Nov 30, 09:44 AEDT
Investigating - Some clients are experiencing errors whilst transacting - Investigation is currently underway.
Nov 30, 09:30 AEDT
Nov 29, 2017

No incidents reported.

Nov 28, 2017

No incidents reported.

Nov 27, 2017

No incidents reported.