SecurePay Status

All Systems Operational

Payment Processing - API (XML API, Java API) Operational

Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational

Payment processing - IVR Operational

Payment processing - Batch Operational

Merchant Portal Operational

SecurePay Test Environment Operational

Payment Processing - SecurePay API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 6, 2023

No incidents reported today.

Dec 5, 2023

Transaction Processing Issue - Westpac, Bankwest & St George Acquirers

Resolved - This issue is now resolved. We apologize for any inconvenience you experienced.

If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Dec 5, 10:50 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 4, 13:37 AEDT

Update - Our vendor has confirmed they are experiencing degradation on their bank link and are investigating the issue.

Transactions are being processed, however small sub-sections are experiencing the declined response code 91. A further update will be provided when further information is available from our Vendor.

If you have any questions, please get in touch with our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Dec 4, 12:13 AEDT

Identified - Merchants with a St George, Bankwest, or Westpac acquirer only, are experiencing 91 response code errors while payment processing.

We are investigating with the Vendor and will provide updates once available.
Dec 4, 10:24 AEDT

Dec 4, 2023

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023

No incidents reported.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

ANZ Scheduled Mainteance - 28th November 2023 - 04:00 to 05:00 AEST

Completed - The scheduled maintenance has been completed.
Nov 28, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 04:00 AEDT

Scheduled - ANZ link will undergo scheduled maintenance from 28th November 2023 - 04:00 to 05:00 AEST

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Nov 21, 11:05 AEDT

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

ANZ Scheduled Maintenance - 22 November 2023 - 04:00 to 05:00 AEDT

Completed - The scheduled maintenance has been completed.
Nov 22, 05:00 AEDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 AEDT

Scheduled - ANZ link will undergo scheduled maintenance from 22 November 2023 - 04:00 to 05:00 AEDT

During this time, there may brief period where ANZ transactions are impacted and time out. If the customer tries again the transactions will be successfully processed.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Nov 15, 08:37 AEDT