Investigating - Merchants attempting to download daily reports from the SecurePay Merchant Login sometimes encounter a timeout or experience slow download times.

We are working on a solution. If you experience this, please retry your download.

This is only impacting reports via the merchant portal. Further updates will be provided as soon as they become available
Oct 19, 11:41 AEDT
Payment Processing - API (XML API, Java API)   ? Operational
Payment Processing - Web (SecureFrame, DirectPost, SecureBill)   Operational
Payment processing - IVR   ? Operational
Payment processing - Batch   ? Operational
Merchant Portal   ? Operational
SecurePay Test Environment   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SecurePay system upgrade to TLS 1.2 Feb 19, 08:00-10:00 AEDT
SecurePay is upgrading its systems to the latest security standards. All merchant API communications with SecurePay will need to use TLS 1.2.

Find out more - https://www.securepay.com.au/developers/tlsv1.2-upgrade-information/

All SecurePay services will be available during this maintenance window.
Posted on Aug 21, 09:44 AEST
Past Incidents
Oct 22, 2017

No incidents reported today.

Oct 21, 2017

No incidents reported.

Oct 20, 2017

No incidents reported.

Oct 19, 2017
Clients logging onto SecureBill via a browser were unable to complete the transaction and received a “Please enter a valid card number” error Between 10:45 and 11:01.

Service is now restored
Oct 19, 11:40 AEDT
Oct 18, 2017
Completed - Updates have been successfully applied.

If you experience any issues, please contact our support team on 1300 786 756 (option 2) or email support@securepay.com.au.
Oct 18, 13:58 AEDT
Verifying - Updates have been successfully applied.

If you experience any issues, please contact our support team on 1300 786 756 (option 2) or email support@securepay.com.au.
Oct 18, 12:15 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 12:00 AEDT
Scheduled - What is being changed:
SecurePay is updating a Secure Sockets Layer (SSL) certificate for our Live domains, on Wednesday the 18th of October. The current certificate will soon expire and needs to be updated to allow merchants to continue connecting to SecurePay.


Specific changes:
This new SSL certificate will be applied to the following domains:
www.securepay.com.au
api.securepay.com.au
payment.securepay.com.au
login.securepay.com.au


Potential issues some merchants may see with this solution:
As a result of these changes there is a risk that after Wednesday the 18th of October, merchants using stored copies of the expiring SSL certificate will be unable to establish a secure connection to the above URL’s.


What do merchants need to do:
Affected merchants are advised to replace the expiring certificate, by importing the new certificate presented on the above URL’s. If possible merchants should import the new SSL certificate into their production trusted key store to avoid service disruption when the new certificate is launched.

More information can be found in the SecurePay integration guides which are found here - https://www.securepay.com.au/developers/developer-resources/

We strongly advise merchants to process a transaction on our test environment after the 12/10/17 using the updated certificate to ensure there will not be a conflict.


Where to get help:
If you need more help with the testing or to discuss this change please call our support team on 1300 786 756 (option 2) or email support@securepay.com.au.


What to expect while this maintenance is occurring:
This is no planned service outage or disruption during this maintenance.
Oct 10, 16:58 AEDT
Oct 17, 2017
DirectPost merchants experienced a full outage when processing transactions.

This issue is now resolved.
Oct 17, 10:10 AEDT
Oct 16, 2017
DirectPost merchants experienced degraded performance when processing transactions.

This issue is now resolved.
Oct 16, 18:17 AEDT
Resolved - This issue is now resolved.
Oct 16, 05:39 AEDT
Investigating - Merchants with a St George, Westpac and BankWest acquirer are intermittently experiencing payment processing issues.

We are investigating this with our upstream provider.

We will provide updates when available.
Oct 16, 05:03 AEDT
Oct 15, 2017

No incidents reported.

Oct 14, 2017

No incidents reported.

Oct 13, 2017

No incidents reported.

Oct 12, 2017
Completed - SSL certificate has now been updated successfully.

We recommend you proceed testing against the new certificate to ensure no disruption when the certificate is updated on LIVE.
Oct 12, 12:37 AEDT
Update - The Customer Test environment is still undergoing the certificate updates.

The maintenance window has been extended to the close of business today.

We will provide further updates as soon as they are available.
Oct 12, 11:21 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 09:00 AEDT
Scheduled - What is being changed:
SecurePay is updating a Secure Sockets Layer (SSL) certificate for our Customer Test domains, on Thursday the 12th of October. The current certificate will soon expire and needs to be updated to allow merchants to continue connecting to SecurePay Customer Test.


Specific changes:
This new SSL certificate will be applied to the following domains:

https://test.api.securepay.com.au
https://test.login.securepay.com.au
https://test.payment.securepay.com.au

The Production environment will not be affected by this change.


Potential issues some merchants may see with this solution:
As a result of these changes there is a risk that after Thursday the 12th of October, merchants using stored copies of the expiring SSL certificate will be unable to establish a secure connection to the above URL’s.



What do merchants need to do:
Affected merchants are advised to replace the expiring certificate, by importing the new certificate presented on the above URL’s. If possible merchants should import the new SSL certificate into their production trusted key store to avoid service disruption when the new certificate is launched.

More information can be found in the SecurePay integration guides which are found here - https://www.securepay.com.au/developers/developer-resources/


Where to get help:
If you need more help with the testing or to discuss this change please call our support team on 1300 786 756 (option 2) or email support@securepay.com.au.


What to expect while this maintenance is occurring:
This is no planned service outage or disruption during this maintenance.

Live transaction services will also not be affected.
Oct 10, 16:39 AEDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017

No incidents reported.

Oct 8, 2017

No incidents reported.