SecurePay Status

All Systems Operational

Payment Processing - API (XML API, Java API) Operational

Payment Processing - Web (SecureFrame, DirectPost, SecureBill) Operational

Payment processing - IVR Operational

Payment processing - Batch Operational

Merchant Portal Operational

SecurePay Test Environment Operational

Payment Processing - SecurePay API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Schedule maintenance: IVR Service Nov `7`, `2025` `08:00`-`09:00` AEDT

Our IVR service provider will be performing scheduled maintenance during this time. As a result, the IVR numbers will be temporarily unavailable for up to one hour.

If you have any questions, please contact our Customer Experience team on 1300 786 756 option 2 or via support@securepay.com.au
Posted on Oct 29, 2025 - 13:21 AEDT

Past Incidents

Oct 30, 2025

No incidents reported today.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

Payment IVR Degradation

Resolved - Our partner has resolved the issue and payment IVRs are functioning as normal.
Oct 28, 11:00 AEDT

Identified - We have identified that some customers' payment IVRs are unable to connect. Callers may hear a message stating that the number is disconnected when attempting to pay over the phone.

We are working with our telephony partner to resolve this issue.
Oct 27, 11:18 AEDT

Oct 27, 2025

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

All Systems Operational

Scheduled Maintenance

Schedule maintenance: IVR Service Nov 7, 2025 08:00-09:00 AEDT

Past Incidents

Schedule maintenance: IVR Service Nov `7`, `2025` `08:00`-`09:00` AEDT