SOP accounts - Not charged fees
Incident Report for SecurePay
Resolved
Some SOP (SecurePay Online Payments) merchants reported issues where payment processing fees haven’t been deducted from their daily settlement statements for the date of Friday 13/07/18.

Fix has been implemented and merchants should see the correct amounts as of 18/07/18.

Please contact SecurePay on 1300 786 756 if you experience any further issues.
Posted Jul 19, 2018 - 09:11 AEST
This incident affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, and Merchant Portal.
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