Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2019 - 00:00 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted May 22, 2019 - 17:21 AEST
Update
We will be undergoing scheduled maintenance during this time.
Posted May 22, 2019 - 16:50 AEST
Scheduled
On Wednesday 29th May 2019 between 12:00am – 06:00am, SecurePay will undertake additional activities to migrate our services to an alternate data centre. This will place SecurePay in a great position for growth as we invest in our technology that underpin the services we provide to our customers.
The benefits to our customers will be:
• An increase in service availability • A reduction in service downtime • A frictionless customer experience
We do not anticipate any interruption to services if you use DNS based whitelisting.
What if I do not use DNS based whitelisting? Will I need to make any changes? Yes. If you do not use DNS based whitelisting, and do not change the current IP address ranges, then transactional processing will stop.
To ensure a frictionless customer experience, please engage with your technical support team to ensure that the below ranges have been added to the IP address whitelisting by the 29th of May;
203.22.215.0/24 202.43.85.0/24
If you have any further enquiries, please feel free to contact our Customer Experience Team on 1300 786 756 (Option 2), 8am to 8pm Monday to Friday.
Posted May 17, 2019 - 15:59 AEST
This scheduled maintenance affected: Payment Processing - API (XML API, Java API), Payment Processing - Web (SecureFrame, DirectPost, SecureBill), Payment processing - IVR, Payment processing - Batch, Merchant Portal, and SecurePay Test Environment.