Transaction Processing Issue with NAB Aquirer

Incident Report for SecurePay

Resolved

Issue resolved.

No further errors since 14:15

Please contact SecurePay on 1300 786 756 if you experience any further issues.

Posted Nov 23, 2017 - 16:37 AEDT

Update

The extended carrier has advised their restarts are successful. This issue appears to be resolved.

We are monitoring further.

Posted Nov 23, 2017 - 14:47 AEDT

Update

The extended carrier is currently performing some restarts of their servers. You may experience more intermittent disruption.

We are monitoring this and communicating with this carrier. We will provide more updates when available.

Posted Nov 23, 2017 - 14:31 AEDT

Monitoring

Service has been Restored, Under monitoring

Posted Nov 23, 2017 - 13:12 AEDT

Investigating

There is currently an issue when merchants will experience a declined transaction via NAB aquirer

Posted Nov 23, 2017 - 12:56 AEDT

This incident affected: Payment Processing - API (XML API, Java API), Payment processing - IVR, and Merchant Portal.